* PLEASE ALLOW 7-14 DAYS FOR PRODUCTION.
* raw materials --> finished product --> custom packaging, just for you.
* because of the constantly changing gold and silver market, prices are subject to fluctuation.
all domestic U.S. orders will ship via USPS PRIORITY MAIL SHIPPING with tracking + INSURANCE.
please keep in mind, once packages have left Sun & Selene we are no longer responsible for individual delivery. If ever there is a problem with shipping however, we will do our best to fix the problem and get your gems to you ASAP!
RVA local? select LOCAL PICK UP at checkout. You will be contacted when your order is ready for a pickup! (great for the holidays and all my fellow last minute shoppers).
USPS Overnight express shipping is available for $25. contact for any other rushed orders or to arrange for overnight shipping. your order will be expedited as quickly as possible but please note: this does NOT include time for production!
international orders ship standard USPS International for $15 or USPS express International 6-10 Day $45(+). any and all import taxes or additional charges are the buyer's responsibility. wait time on international orders vary by location. international delivery inquiries or questions should be directed to your local post office or parcel delivery service. once packages have left Sun & Selene we are no longer responsible for individual delivery. If there ever is a problem with shipping however, we will do our best to fix the problem from our end. we recommend you save your tracking information in the event you need to provide it to trace a lost package.
RETURNS / EXCHANGES / DISCLOSURE
for all Sun & Selen purchases, exchanges will be handled case by case. whether you need a different ring size or would like to exchange for a different metal or different piece altogether, I will be sure we reach a resolution, whatever the case may be. pricing differences for exchanges will be invoiced to you separately. see below for questions on sizing and repairs of your Sun & Selene pieces. refunds will be processed through whatever form of payment submitted (Apple Pay, credit card, or PayPal).
refunds will be accepted up to 10 days after receiving your item, and exchanges are accepted for 90 days after you’ve received your item.
all information regarding the properties and benefits of the gemstones and crystals used in my jewelry is simply information I have personally researched and shared. It is in no way meant to heal, cure, provide miracle results or make you a millionaire overnight. If it does however make you a millionaire overnight, you're welcome and please share with me.
all Sun & Selene pieces come with a lifetime of FREE repairs or send them in for a face-lift (not like botox --> but a full buff, polish, and clean). just pay for any shipping costs. lost pieces can be recreated at cost, email: email@example.com for replacements and custom requests.
any items purchased as a gift can come with a gift receipt on request. please leave a message in the order notes at checkout and your package will be shipped with a gift receipt included. for gift exchanges or sizing, email: firstname.lastname@example.org